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What you will need

What do you need?

A good internet connection (if you can watch a video online, you can make a video call)

A private, well-lit area where you will not be disturbed during the consultation
Web-camera, speakers and microphone (already built into most laptops and smartphones)

The easiest way to determine if you are ready for a video consultation is to do a test call.

Ensure you are using the latest version of Google Chrome.

How do you make a telehealth call?

Our telehealth service is only available to patients who have a booked telehealth appointment.

Minimum requirements

Hardware and operating system

Web browser

Users require one of the following web browsers:

Windows, Android, MacOS: Google Chrome: version 72 or later

MacOS, iOS: Apple Safari: version 12.0 or later

Support the

Western Health Foundation

Make A Donation

Western Health acknowledges the Traditional Custodians of the land on which our sites stand, the Wurundjeri Woi-Wurrung, Boon Wurrung and Bunurong peoples of the greater Kulin Nation. We pay respects to Elders past, present and emerging. We are committed to the healing of country, working towards equity in health outcomes, and the ongoing journey of reconciliation. Western Health is committed to respectfully listening and learning from Aboriginal and Torres Strait Islander people and wholeheartedly supports their journey to self-determination.

your Culture | your Ability | your Identity

We welcome you at Western Health