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Got your plan. Connect with us!

When you have your NDIS plan, contact us and we will register a referral. This referral connects you with us.

You can do this by:

  • Telephone: 9747 7609   (Monday to Friday 8.30 to 4.30)

Once a referral is registered someone will be in touch to develop a service agreement with you

Privacy and your information.

To help us work with your towards your goals, you will be asked if you are happy to share your NDIS plan and personal information with us.

We may contact you by mail phone and by email.

If ever you think you are speaking to someone who is not from Western Health Service (when they have told you they are), do not tell them your personal information.

You can contact us on:

Telephone: 9747 7609 to let us know. Please ask for the person you spoke to.

Read more about your privacy and how we keep your information safe

Your Service Agreement.        

We develop a service agreement with you and your supports so you know what we provide. We work in partnership with you and your wider support network. 

It’s never a one-size-fits-all solution. Together, we’ll decide on the best way to support you, so that you can continue building a happy and healthy lifestyle.

A copy of your service agreement will be given to you and placed on your Western electronic medical record.

When the Service Agreement is complete, an appointment is made with the services you have chosen. 


You can ask someone you know to be an support or nominee. Like your family or your friend or someone from your community, If you do not have a nominee and need someone to support you to have your wishes or your concerns heard you can access help using an advocate.

The Australian Government also has a Disability Advocacy Finder. You can use this service to find an advocate in your area.

To find out more, go to                            

Website: .

Your assessment and service delivery

Each service will work with you to complete an assessment so you can decide the things you want to work on and the supports you want.

Our services operate with a mixed model approach. This means, where safe we will support you with telephone and telehealth (Video). We also offer face to face services.  You will be told how the service will be delivered.


We will provide reports on your progress as part of our requirements with NDIS.  This includes an one as part of your beginning with our service and an end of plan report.

Am I eligible for the NDIS?

To confirm your eligibility for the NDIS and to receive more information.

call: 1800 800 110

or visit the NDIS website at

I have questions about services at Western Health Services, who can I call?

For more information about how Western Health Services can help you.

call: 9747 7609

Have a speech or hearing impairment?

Please call the National Relay Service:

Telephone: 1800 555 677 and ask for 1800 200 422.

Need an interpreter?

Please contact the Translating and Interpreting Service.

Telephone: 131 450 and ask for 1800 200 422

Support the

Western Health Foundation